Returning Merchandise If not completely satisfied, you may return any items for a full refund. Returns are accepted with our authorization only. To receive an authorization number, please call at 213-441-7171 within 3 days of receipt of goods. Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error are subject to 20% restocking fee in addition to all freight charges. Refunds/Store Credit Authorized returns will be refunded a full amount of merchandise to your original account as soon as we get the returns from you. If you prefer to have a store credit, it will be applied to your next order.